Terms and conditions

1. Scope and provider

These terms apply to all services ordered through EQX247 (eqx247.com and eqx247.de). This covers hands-on work in Frankfurt datacenters: remote and smart hands, GPU smart hands, datacenter migration and backup, and SSD/HDD destruction and ITAD.

The provider is Optiop GmbH, Am Hauptbahnhof 16, 60329 Frankfurt am Main, Germany. Email: hello@eqx247.com. Our full company details are in the imprint.

EQX247 services are offered only to businesses within the meaning of § 14 BGB, legal persons under public law and special funds under public law. We do not enter into contracts with consumers (§ 13 BGB).

Your own terms and conditions do not apply, even if we do not expressly object to them, unless we agree to them in writing.

2. Quotes and conclusion of contract

The services described on this website are not a binding offer. They are a non-binding invitation to ask us for a quote. You cannot order or pay on this website. The quote form is for asking for a quote.

When you ask for a quote, we send you a written quote that sets out the scope of work. The contract is formed when you accept the quote and we confirm it by email.

The scope of work is the one set out in the quote. Changes to the scope must be agreed in writing; email is enough.

EQX247 services are hands-on work carried out on site in datacenters in Frankfurt.

3. Datacenter access

Before the work starts, you arrange access to the datacenter: you add our technician to the datacenter’s access list, tell us exactly where the equipment is, and confirm that we may work on it.

If the work cannot start or finish because access was not arranged, we charge the waiting time and a new date as set out in the quote.

Our staff follow the datacenter’s house rules and safety rules.

4. Customer-supplied parts and equipment

If you supply parts or equipment, you are responsible for delivering them and labelling them clearly. We give no warranty for parts we did not supply.

Parts we remove stay in your rack or are handed back to you, as agreed.

Before any work on systems or storage, you back up your data. You are responsible for your backups.

5. Data destruction and erasure

For SSD/HDD destruction, we provide a certificate of destruction.

For certified erasure, we provide a certificate of erasure.

Each certificate lists the serial number of every drive, the method (destruction or certified erasure) and the date. We send it by email after the job.

Chain of custody, transport and disposal for ITAD are set out in each quote.

6. Prices and payment

This website shows no prices. Prices are stated in the quote. All prices are net, plus VAT at the statutory rate.

The payment terms are those set out in the quote.

7. Cancellation and rescheduling

Cancellation is governed by the terms set out in the quote.

To reschedule, email hello@eqx247.com. Rescheduling depends on availability and is governed by the terms set out in the quote.

Mandatory statutory rights, for example for defective or undelivered services, are not affected.

8. Liability

We are liable without limitation for injury to life, body or health, and for intent and gross negligence.

For slight negligence, we are liable only for breach of a material contractual duty. Liability is then limited to the damage that is typical and foreseeable for this kind of contract.

These limits do not apply to liability under the Product Liability Act (ProdHaftG), to guarantees we have given, or where other mandatory law applies.

Otherwise, our liability is excluded. For loss of data, we are liable only up to the cost of restoring it that would have arisen if you had made proper backups.

9. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is Frankfurt am Main, as far as the law allows.

10. Dispute resolution

Our services are offered only to businesses. We do not take part in dispute resolution proceedings before a consumer arbitration board.

11. Privacy

How we handle personal data, including data you send through the quote form, is described in our privacy policy.

12. Changes to these terms

We may change these terms. Changes apply to contracts concluded after the change. We tell existing customers about material changes.

13. Severability

If any clause of these terms is or becomes invalid, the rest of the terms stay in force. The invalid clause is replaced by the statutory rule.